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I acquired my first new ('06 2500HD) diesel truck last Nov.
Once I got familiar with the truck and absorbed everything Duramax and Allison I could, I understood I had some issues that I wanted to address before taking off on a road trip with the trailer. My buddy had taken his truck to the Duramax Store for some work, and highly recommended them. I gave them a call for an appointment, and was immediately treated to great customer service. I spoke with Chad, and explained my concerns. He knew right away what I was experiencing, and assured me that the fix was well within their scope. I took the truck in and was impressed with the cleanliness and organization of the facility, and the warm reception I received from the staff. After consulting with Chad, we took a look at the vehicle to confirm my suspicions about what I saw. Chad was complete in his inspection and appraisal of the solution, and the cost. In addition, they did a complete complementary inspection of the truck to look for anything that I might need to consider fixing now, and also evaluated red flags that I needed to watch going forward and may want to address in the future. No pressure, just honest evaluation and recommendations.
They fixed my problem, cleaned up the fluid leak residue in the surrounding area, and had the truck ready to roll that afternoon.
The experience was positive from start to finish, which is a rarity these days. The staff at Duramax Store are pro's that clearly are proud of, and enjoy representing their business, and they do it all at a competitive price.
The Duramax Store will be my "go to" from now on.
Once I got familiar with the truck and absorbed everything Duramax and Allison I could, I understood I had some issues that I wanted to address before taking off on a road trip with the trailer. My buddy had taken his truck to the Duramax Store for some work, and highly recommended them. I gave them a call for an appointment, and was immediately treated to great customer service. I spoke with Chad, and explained my concerns. He knew right away what I was experiencing, and assured me that the fix was well within their scope. I took the truck in and was impressed with the cleanliness and organization of the facility, and the warm reception I received from the staff. After consulting with Chad, we took a look at the vehicle to confirm my suspicions about what I saw. Chad was complete in his inspection and appraisal of the solution, and the cost. In addition, they did a complete complementary inspection of the truck to look for anything that I might need to consider fixing now, and also evaluated red flags that I needed to watch going forward and may want to address in the future. No pressure, just honest evaluation and recommendations.
They fixed my problem, cleaned up the fluid leak residue in the surrounding area, and had the truck ready to roll that afternoon.
The experience was positive from start to finish, which is a rarity these days. The staff at Duramax Store are pro's that clearly are proud of, and enjoy representing their business, and they do it all at a competitive price.
The Duramax Store will be my "go to" from now on.
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